GTM Enablement Manager

WHAT YOU’LL DO

Braze is a fast-paced, growth-oriented company, and to sustain this peak performance, our go-to-market teams must be highly productive. As GTM Enablement Manager, you will be a critical part of our go-to-market new hires’ early days at Braze and help set them up for long-term success in their roles.

Key Responsibilities:

Workshop Facilitation & Certifications

• Schedule and lead live onboarding workshops and certifications for new hires, ensuring the delivery aligns with business needs and expectations.
• Administer and grade assignments and certification assessments promptly, ensuring consistent standards and providing high-quality feedback.
• Manage the end-to-end logistics for the onboarding program, including coordination with Subject Matter Experts (SMEs) for specialized content presentations.
• Coordinate and handle multiple global onboarding cohorts across different time zones, ensuring smooth execution and alignment of content delivery.

Content Management & Development

• Maintain and update training materials in both live workshops and within the eLearning platform (Seismic Learning) to ensure accuracy and relevance.
• Redesign or create new onboarding content in collaboration with SMEs, ensuring materials reflect current business processes, tools, and strategies.
• Ensure continuous improvement of content to meet evolving business needs.

Program Management & Stakeholder Engagement

• Actively engage with new hires, monitor their progress, and provide follow-up communications to ensure they remain on track and engaged with the program.
• Provide regular feedback on onboarding program performance to the broader enablement team, identifying opportunities for enhancement and continuous improvement.
• Keep hiring managers updated on new hires’ progress to ensure they can provide additional support during the onboarding journey.

Data-Driven Enablement

• Track onboarding KPIs to measure the effectiveness and impact of the Onboarding Program using both qualitative and quantitative data
• Leverage data insights from new hires’ performance and feedback to optimize onboarding experiences.
• Ensure alignment between the Onboarding Programs and Business Goals, identifying and prioritizing areas for support or improvement.

Collaboration & Cross-Functional Partnership

• Work closely with the Enablement & Productivity team to integrate the latest enablement content into the onboarding program, where appropriate.
• Partner with SMEs and other teams across the organization to ensure alignment between onboarding content and the latest processes, tools, and business strategies.
• Participate in broader team initiatives, such as sales kick-offs or other larger training events, to provide support and deliver relevant content where appropriate.

WHO YOU ARE

• 5+ years combined experience in Sales/ GTM Enablement, Customer Success and/ or GTM readiness, Productivity, or Sales Operations.. 
• Subject matter expertise in sales processes, tools, methodologies, and techniques
• Strong communication, facilitation and influence skills
• Exceptional relationship management skills with senior stakeholders
• Strong collaboration and problem-solving skills
• Confidence when presenting in front of large groups
• Proven track record of producing and hosting enablement events, leading advanced sales training driving adoption of best practices, and measuring the impact of productivity programs at scale
• Flexibility and ability to pivot to new demands with a high sense of urgency
• Demonstrated leadership in delivering results with large-scale, cross-functional teams
• Experience working with Learning Management Systems and other related systems and processes
• Ability to conduct analyses, translate results to digestible communications, including messages and presentations
• Light travel
• Business fluent English. Additional languages are an advantage

#LI-Hybrid