Teams at Bose Professional

Leads and develops the EMEA technical support team while providing advanced post-sales support for professional audio products. Responsibilities include troubleshooting, root cause analysis, installation and programming assistance, escalated issue resolution, technical training, knowledgebase development, service metrics, process improvement, and cross-functional collaboration with engineering, sales, installers, and resellers. The manager also oversees staffing, service levels, repairs, exchanges, parts orders, recruiting, and customer satisfaction.