Teams at Bionic

Manage strategic supplier relationships across connectivity, water, and technology. Lead joint business planning, commercial reviews, negotiations, supplier performance, pricing, incentives, and onboarding. Use performance data to improve conversion, revenue, profitability, customer propositions, and supplier outcomes. Collaborate with Sales, Commercial, Product, and Finance teams to identify growth opportunities and resolve significant commercial issues.

Leads quality assurance, coaching, and competence development for commercial insurance brokers. Reviews calls and files, delivers structured feedback, supports compliant sales practices, conducts risk-based audits, documents remediation, maintains regulatory audit trails, and partners with sales, technical controls, and compliance teams. Uses quality data and root-cause analysis to improve broker capability, customer outcomes, conversion, retention, and regulatory performance while ensuring adherence to FCA guidance, Consumer Duty, data protection, and governance requirements.

Manage quality assurance and compliance for commercial insurance broking teams. Coach brokers, review calls and files, conduct risk-based audits, document remediation, maintain regulatory audit trails, and monitor adherence to FCA, Consumer Duty, data protection, and governance requirements. Partner with sales, technical controls, and compliance teams to improve customer outcomes, conversion, retention, broker capability, and compliant sales practices through structured coaching, MI analysis, root-cause investigation, and process improvement.