Teams at Biffa

Provides HR administrative support to employees and external stakeholders, serving as a first point of contact for queries, explaining company policies and procedures, managing employee data, resolving enquiries, and maintaining service levels. The role also supports HR systems, follows and improves standard operating procedures, and ensures accurate, timely, and compliant Employee Services delivery.

Supports delivery of the Heathrow client contract by managing client queries, performance reporting, operational coordination, budget monitoring, contract administration, and continuous improvement. Analyzes waste and recycling audit data, tracks KPIs and actions, supports customer meetings and communications, and helps maintain service continuity. The role requires strong client relationship, organizational, analytical, commercial, communication, and Microsoft Office skills.

Supports delivery of the Heathrow client contract by managing routine queries, monitoring KPIs and financial performance, coordinating operational teams, maintaining contract records, and identifying waste, recycling, and service improvements. The role also supports client meetings, presentations, communications, sustainability initiatives, and business continuity while maintaining strong customer relationships.