Jobs at Biffa

Provides HR administrative support to employees and external stakeholders, serving as a first point of contact for queries, explaining company policies and procedures, managing employee data, resolving enquiries, and maintaining service levels. The role also supports HR systems, follows and improves standard operating procedures, and ensures accurate, timely, and compliant Employee Services delivery.

Supports delivery of the Heathrow client contract by managing client queries, performance reporting, operational coordination, budget monitoring, contract administration, and continuous improvement. Analyzes waste and recycling audit data, tracks KPIs and actions, supports customer meetings and communications, and helps maintain service continuity. The role requires strong client relationship, organizational, analytical, commercial, communication, and Microsoft Office skills.

Supports delivery of the Heathrow client contract by managing routine queries, monitoring KPIs and financial performance, coordinating operational teams, maintaining contract records, and identifying waste, recycling, and service improvements. The role also supports client meetings, presentations, communications, sustainability initiatives, and business continuity while maintaining strong customer relationships.

Provides administrative support by maintaining accurate customer data, setting up and amending contracts and services, handling customer queries, communicating service changes, collaborating with internal teams, meeting database administration targets, and following departmental procedures.

Lead the design and delivery of Power BI reports, dashboards, semantic models, and analysis. Translate business requirements into trusted information products, lead BI projects, present insights to senior stakeholders, improve adoption, and provide technical guidance and mentoring to analysts and business teams.

Configure and administer Dayforce across Core HR, Payroll, and Workforce Management. Translate stakeholder requirements into functional and technical specifications, troubleshoot system issues, identify root causes, implement sustainable improvements, and manage delivery across multiple work packages while coordinating with HR, Payroll, IT, Operations, and business stakeholders.

Manage a portfolio of debtor accounts, proactively collect overdue payments, investigate and resolve payment issues, negotiate repayment plans, review credit limits, raise credit notes, support month-end reporting, and assist the Credit Manager. The role requires strong communication, negotiation, organization, Excel skills, accuracy, resilience, and a target-driven approach.

Coordinate end-to-end bid and tender submissions, including monitoring procurement portals, managing deadlines, maintaining opportunity trackers, coordinating stakeholder contributions, controlling documents, and ensuring accurate, compliant submissions. Support reporting, governance, process improvements, and lessons learned while working with business development, operations, finance, commercial, and subject matter experts.

Manages contract data integrity, performance reporting, KPI and SLA monitoring, governance, compliance, audits, and continuous improvement. Produces dashboards and management information, analyzes operational performance, identifies risks and root causes, supports corrective action plans, and coordinates compliance documentation, training records, health and safety requirements, environmental obligations, and external accreditation audits.

Lead requirements discovery and definition, document Features and User Stories in Azure DevOps, plan and deliver BA activities across projects, engage stakeholders, facilitate workshops, support feasibility and business cases, drive process analysis and improvement, coordinate UAT, manage backlogs and contribute to BA standards.

Coordinates bid opportunities and produces high-quality tender submissions, including PQQs and ITTs, for waste management services. The role involves bid writing, deadline management, quality control, collaboration with sales and account management teams, development of persuasive content, and business development research.

Develops and advocates company policy positions, builds relationships with government and industry stakeholders, monitors UK legislation, and translates regulatory changes into actionable business insight. The role leads internal and external communications, stakeholder engagement plans, industry events, briefings, policy intelligence sharing, and public affairs agency relationships while promoting circular economy and waste-sector decarbonization goals.

Provides commercial finance insight to sales and operational stakeholders, supporting tenders, new business decisions, profitability analysis, budgeting, forecasting, and performance reporting. Leads sales incentive calculations and governance while identifying process, automation, and data improvements using Excel, Power BI, and SharePoint. The role requires strong financial modelling, commercial judgement, stakeholder influence, and communication skills, with occasional travel to company sites.