Teams at Ben (thanksben.com)

Own technical relationships with enterprise customers using the benefits platform. Troubleshoot API, SSO, authentication, integration, payroll, and data issues; guide customers through setups and changes; provide training; proactively manage account risks; and represent customer needs to Product and Engineering. The role requires enterprise account ownership, technical troubleshooting, customer-facing SaaS experience, and practical use of AI tools.

Produce and repurpose marketing content across social media, email, websites, sales assets, video, podcasts, events, and campaigns. Manage the company social calendar, support executive posting, perform SEO and website updates, create event materials, and build paid campaign assets using HubSpot. Work alongside the marketing team for twelve months, translating strategy into published content and learning through direct feedback.

Partner with hiring managers and executives to recruit high-caliber talent across business functions. Build and improve hiring processes, strengthen employer branding through events and careers content, use data to guide recruiting decisions, and develop AI-powered agents and workflows with tools such as Claude and Ashby.