Teams at Ben (thanksben.com)

The Senior Technical Account Manager will manage high-impact technical relationships with strategic customers, resolve complex issues, advocate for product improvements, and coach the team to enhance overall performance and support services.

Leads the company-wide applied AI transformation, redesigning workflows across customer operations, finance, people, and commercial functions. Owns AI strategy, implementation, adoption, standards, guardrails, and evaluation systems for internal operations. Partners with founders and executives to make the business AI-native, improve efficiency, and ensure AI systems are trusted, compliant, and effective in live workflows.

Partner with founders and leadership to set strategic priorities, run planning cycles and OKRs, manage executive cadences, lead complex cross-functional initiatives, and build scalable systems and workflows. The role also develops board and all-hands narratives, resolves ambiguous business challenges, and drives company-wide execution across a growing B2B SaaS organization.