Jobs at Ben (thanksben.com)

Own technical relationships with enterprise customers using the benefits platform. Troubleshoot API, SSO, authentication, integration, payroll, and data issues; guide customers through setups and changes; provide training; proactively manage account risks; and represent customer needs to Product and Engineering. The role requires enterprise account ownership, technical troubleshooting, customer-facing SaaS experience, and practical use of AI tools.

Produce and repurpose marketing content across social media, email, websites, sales assets, video, podcasts, events, and campaigns. Manage the company social calendar, support executive posting, perform SEO and website updates, create event materials, and build paid campaign assets using HubSpot. Work alongside the marketing team for twelve months, translating strategy into published content and learning through direct feedback.

Partner with hiring managers and executives to recruit high-caliber talent across business functions. Build and improve hiring processes, strengthen employer branding through events and careers content, use data to guide recruiting decisions, and develop AI-powered agents and workflows with tools such as Claude and Ashby.

Leads and scales enterprise implementation for a B2B SaaS benefits platform. Builds the operating model, standards, reusable components, AI-enabled delivery processes, and partner-led implementation framework. Owns customer delivery from enterprise sales through go-live, including timelines, quality, revenue launch, and executive relationships. Leads 8–10 Implementation Managers, develops the team, and partners with commercial, customer, and product leaders to improve the broader customer journey.

Own HubSpot and revenue operations data, including data hygiene, workflows, lead scoring, routing, dashboards, reporting, user access, and tooling support. Partner with sales, marketing, and customer success to improve forecasting and lead-to-revenue processes. Maintain GTM documentation, onboard new users, troubleshoot integrations, and experiment with AI to automate administration and improve routing and reporting.

Build and operate reliable production data pipelines, ingestion systems, orchestration, customer data connectors, and infrastructure as code. Manage AWS-based data infrastructure using Terraform, Fivetran, AWS DMS, dbt, PostgreSQL, Lambda, and related services. Develop secure, enterprise-grade integrations for HR and payroll systems, and help connect trusted data to AI agents through MCP connectors and semantic data layers. Collaborate with product stakeholders to design scalable solutions meeting enterprise security and reliability standards.