Teams at Banyan Software

Lead and own end-to-end customer delivery for iVector, improving NPS and CSAT. Design and run implementation and change-request processes, secure cross-functional delivery commitments, manage escalations and incident reports, partner with Account Management on scope and commercials, represent customer outcomes on the leadership team, and build a Customer Delivery function (PMs and CSMs).

The role involves configuring environments, supporting data migrations, assisting with go-lives, and ensuring successful client onboarding for NEXUM Software.

This role involves sourcing qualified software companies for acquisition, engaging with business owners, and collaborating to drive growth. Responsibilities include utilizing software tools and maintaining records in Salesforce.com and Outreach.