Teams at Bandwidth Inc.

Lead and develop a global Service Delivery team to shift from reactive support to proactive, consultative customer partnerships. Drive adoption, monitor KPIs, standardize processes, escalate and resolve complex issues, partner with Sales/Product/Operations, participate in strategic account reviews, and support after-hours and occasional travel for customer engagements.

Lead partner-focused enterprise sales across MSPs, platform providers and system integrators to embed Bandwidth voice and messaging capabilities. Build and manage pipeline, progress complex multi-stakeholder deals, expand presence in the European CCaaS ecosystem, and collaborate with product, marketing and sales to refine partner strategy and support customer adoption.

Drive channel growth by identifying and nurturing partner relationships, co-selling Bandwidth offerings, executing partner engagement strategies, providing training/support, tracking partner performance, assisting Account Directors with contracts/pricing, and building pipeline to meet revenue goals.