Manage mid-market customer renewals for Atlassian products, maximizing retention and mitigating churn through phone, video, and email engagement. Lead direct and partner-supported renewals, identify cross-sell and upsell opportunities, explain product updates, and maintain accurate renewal pipeline and customer records. The role requires strong relationship-building skills, consistent performance against goals, and German proficiency.

Conduct outbound prospecting for mid-market customers, qualify leads, make cold calls and personalized email outreach, convert meetings into pipeline, handle objections, communicate product value, and collaborate with sales, marketing, partner, and operations teams. The role requires fluent French and English and is based remotely in the UK.

Leads EMEA Customer Success Architects responsible for enterprise adoption of Atlassian Cloud Platform, Strategy Collection, and AI solutions. Develops global technical adoption strategies, launches scalable programs and best practices, oversees implementation governance, and serves as executive sponsor for key accounts. Manages and develops a high-performing team while partnering with Sales, Product, Customer Success, and Engineering to improve customer outcomes, satisfaction, and operational efficiency.