Teams at ASOS

Lead the creative direction and design strategy for Topshop’s tailoring category. Research trends, develop seasonal concepts, create commercially successful tailoring ranges, and produce design packs, CADs, and technical briefs. Collaborate with buying, technical, product development, suppliers, and supply chain teams on fabrics, fit, quality, cost, and delivery. Analyze performance and customer feedback, present concepts to stakeholders, and champion innovation across tailored separates and wardrobe essentials.

Supports day-to-day trading and optimization of ASOS websites across devices and markets. Responsibilities include site merchandising, search optimization, category and navigation management, trade reporting, customer journey analysis, homepage and promotional coordination, CRM processes, campaign launches, and digital product rollouts. The role works cross-functionally to improve onsite customer experience, conversion, and commercial performance while maintaining website standards.

Supports the optimisation and delivery of ASOS Customer Care digital products, tools, and journeys. Responsibilities include translating customer and operational needs into product changes, monitoring performance, gathering frontline insight, supporting experimentation, documenting journey flows, contributing to roadmap prioritisation, and helping with rollout, training, and adoption. The role collaborates with Product, Engineering, Technology, and Operations teams to improve efficiency, automation, customer satisfaction, and advisor experiences.