Teams at ASOS

Own and improve ASOS Customer Care products, digital tools, and customer and advisor journeys. Translate operational needs into product requirements, lead enhancements and rollouts, analyze performance, and use customer insight, experimentation, automation, and AI to improve efficiency and satisfaction. Collaborate with Product, Engineering, Technology, and Operations teams, support adoption through training and communications, align solutions with strategy, and mentor Associate Product Specialists.

Manage and optimize ASOS websites and apps through digital merchandising, navigation, onsite search, ranking, homepage, promotional, and campaign strategies. Coordinate with trading, marketing, pricing, technology, and other stakeholders to improve customer journeys, conversion, and sales. Lead Digital Trading Assistants, troubleshoot site issues, support feature launches, execute trade events, and contribute to team development and strategy.

Supports the day-to-day trading and optimization of ASOS websites across devices and markets. Responsibilities include site merchandising, onsite search management, category and navigation optimization, trade reporting, customer journey analysis, homepage and promotional coordination, campaign launches, and digital product rollouts. The role works cross-functionally to improve onsite experience, customer engagement, conversion, and overall website performance.