Teams at Ascot Group

Provides front-of-house reception and administrative support, including greeting visitors, managing calls, coordinating meeting rooms and refreshments, arranging couriers, taxis, lunches, and travel, processing petty cash, distributing post, maintaining office supplies, and assisting Facilities with office-related issues.

Lead and manage the Conduct & Complaints Team to maintain and develop conduct risk, consumer duty and complaints frameworks. Oversee policy updates, regulatory reporting to FCA and Lloyd's, MI and dashboards, stakeholder training, complaint handling, root-cause analysis, and the annual Consumer Duty attestation. Support cross-functional projects and ensure regulatory adherence across delegated authority, claims and underwriting teams.

Lead global privacy strategy, ensure compliance with various data protection laws, manage data privacy issues, and collaborate across teams on governance.