Teams at ARC Systems

Provides advanced remote IT support to customers and resolves escalated technical issues through phone, email, and ticketing systems. Maintains customer documentation and internal knowledge bases, supports junior engineers, and occasionally visits customer sites for recurring or complex problems. The role requires Microsoft infrastructure, Microsoft 365, virtualization, networking, and endpoint-management knowledge in a customer-focused managed services environment.

Deliver Microsoft 365 consulting solutions focused on Microsoft Purview, data governance, compliance, SharePoint, and the Power Platform. Configure sensitivity labels, DLP, retention, records management, eDiscovery, auditing, migrations, and collaboration solutions. Lead requirements workshops, solution design, documentation, client presentations, and user training while translating technical concepts for non-technical stakeholders.

Provides onsite and remote IT support across multiple client sites, including end-user hardware, Microsoft 365, Intune, mobile and telephony systems, firewalls, networking, SQL Server, SFTP, and acquisition-related data migrations. The role manages starters, leavers, assets, security reporting, vendors, and technical projects while serving as the client’s primary technical contact. Regular travel between sites is required, along with a full UK driving licence and personal vehicle.