Teams at ARC Systems

Coordinate customer and internal IT projects from handover through closure. Responsibilities include maintaining Autotask plans and budgets, scheduling engineers, coordinating suppliers and customers, arranging meetings, tracking progress and risks, managing updates, monitoring costs, supporting Project Managers, and improving PMO processes and documentation.

Prepare and process accurate customer invoices for managed service contracts, cloud, cybersecurity, and project billing. Maintain billing records, verify charges against contracts, process credit notes, resolve discrepancies and queries, reconcile billing information, produce reports, and support month-end and year-end finance activities. The role requires strong organisation, numerical accuracy, confidentiality, communication, and proficiency with Microsoft Excel and finance or billing systems.

Provide first-line customer support for IT issues by phone and email, accurately log tickets, assist with system fault repairs, support new system installations and upgrades, and complete administrative tasks. The apprenticeship includes training toward an Information Communication Technician Level 3 qualification and CompTIA certifications, with potential progression to a first-line helpdesk role.