Leads a scaled account management team serving mid-sized, fast-growth merchants. Responsibilities include coaching and developing staff, owning commercial targets, driving customer growth and product adoption, leading scalability and automation initiatives, handling escalations and negotiations, hiring talent, and collaborating with Sales, Marketing, Partnerships, Account Management, and Operations to improve merchant experience and retention.

Manage strategic merchant relationships across international accounts, build long-term partnerships, reduce churn, identify growth opportunities, and drive commercial discussions. Coordinate cross-functional projects, represent customer feedback internally, negotiate complex pricing models, and independently prioritize work to meet deadlines. The role requires strong client-facing commercial experience, relationship-building, organization, presentation, negotiation, and English communication skills. It is based in London with three office days and two work-from-home days weekly.

Lead Adyen’s global strategic partnership with Visa, developing multi-year plans, improving commercial and financial outcomes, advising product strategy, negotiating complex agreements, and driving cross-functional go-to-market initiatives. The role requires deep payments expertise across acquiring and issuing, strong analytical and negotiation skills, senior stakeholder influence, and the ability to mentor partnership managers.