Teams at ABM UK

Provides administrative support for Amazon facilities contracts, including preparing quotations, raising and receipting purchase orders, maintaining compliance and operational trackers, coordinating subcontractors, managing documentation, supporting maintenance scheduling, tracking approvals, and contributing to contract performance and financial reporting.

Provides overnight helpdesk support by receiving, vetting, prioritising, allocating, and tracking reactive engineering requests. Dispatches engineers and contractors based on skills, location, urgency, and service agreements; manages fault closures, SLAs, KPIs, escalations, reporting, audits, and customer communications. The role requires strong organisation, communication, customer service, stakeholder management, attention to detail, and the ability to work under pressure and handle competing workloads.

Leads the implementation, adoption, and scaling of enterprise technology and innovation solutions across the UK and Ireland. Partners with regional leaders and central product, technology, and innovation teams to manage change, training, integrations, pilots, vendor coordination, stakeholder alignment, and performance measurement. Identifies capability gaps, shapes roadmap inputs, validates new solutions, and ensures measurable business value while adapting solutions to local operational and regulatory requirements.