Manages strategic enterprise customer relationships, driving retention, engagement, solution adoption, expansion, and long-term value. Leads joint account planning, coordinates cross-functional post-sales execution, identifies innovation opportunities, represents customer needs internally, and partners with Sales on growth initiatives. Measures success through metrics including net revenue retention, churn, NPS, and customer value.

Sell Vertex transaction tax SaaS solutions across a defined territory by generating pipeline, opening new logos, managing full-cycle enterprise sales, engaging C-suite and finance/tax/IT stakeholders, building value-based business cases, and executing GTM and territory strategies to meet revenue targets.