Manage a portfolio of UK & Ireland customers post-sale to drive onboarding, adoption, retention, and expansion. Build success plans, lead business reviews, monitor account health, identify upsell opportunities, and advocate customer needs to Product and Support. Track success metrics like NRR, churn, adoption, and CSAT.

Pre-sales and post-sales technical lead for UK and Ireland: run discovery, design demos and PoCs, own onboarding and implementation, train and support reseller partners, and identify optimization opportunities to drive new logo acquisition and customer success.