The Head of Customer Experience at ParcelHero leads efforts to optimize the customer journey and improve experience metrics. This role involves analyzing customer feedback, collaborating with cross-functional teams, implementing process improvements, and developing communication strategies. The position requires a strong focus on service innovation and training, aimed at enhancing customer satisfaction and operational efficiency.

The Head of Customer Experience at ParcelHero will develop and implement customer-centric programs aimed at enhancing customer experience and operational efficiency. Responsibilities include overseeing the customer journey, analyzing feedback, tracking metrics, and collaborating across teams to optimize service delivery and communication with customers.