Defines and drives traveler compensation strategy across refunds, goodwill offers, credits, and points. Partners with Operations, brands, finance, legal, product, technology, and analytics to develop policies, scalable tools, and self-service solutions. Owns ROI analysis, loss management, scorecards, governance, roadmaps, risk management, and measurable business outcomes while improving traveler experience and operational efficiency.

Leads strategic insight generation, opportunity sizing, executive recommendations, and cross-functional initiatives for Expedia Group’s B2B business. Builds processes and repositories to activate industry, partner, and competitive insights, supports annual and long-term planning, and drives alignment and execution across teams.