Lead the 0-to-1 development and global rollout of a Supplier Portal: define vision and strategy, build self-service workflows, inventory controls, and performance dashboards, align commercial teams with engineering across time zones, instrument metrics and pilots, and design APIs, permissions, and data models to simplify supplier integrations and increase booking yield.

Lead product strategy and execution for internal service tools, agent workflows, crisis management, and AI copilots. Evolve the Ava AI assistant for consultants, partner with global engineering and operations, define KPIs (CSAT, FCR, automation), mentor PMs, and build product operations to improve agent productivity and customer experience.