Leads the global payer experience and loyalty strategy across Flywire’s payments platform. Owns checkout, hosted payment pages, payment flows, localization, notifications, conversion optimization, retention, and customer satisfaction. Drives platform modernization, experience architecture, AI-enabled product development, and consolidation of fragmented experiences. Acts as executive advocate for customers while influencing Product, Engineering, Network, Operations, and Commercial teams. Builds and leads a global product organization focused on experimentation, analytics, scalable payment experiences, and customer loyalty.