Top Operations & Support Jobs in London

Provides technical support for post-integration issues involving payment APIs, e-commerce products, software, hardware, and endpoints. Responsibilities include testing and configuring environments, troubleshooting product behavior, communicating issues to customers and internal teams, creating technical documentation and sample code, and coordinating incident responses. The role includes occasional weekend and holiday on-call coverage.

Leads APAC merchant risk operations for payments, owning team performance, service levels, quality, fraud and chargeback metrics, investigations, monitoring, and escalation workflows. Partners with Legal, Risk, Compliance, Product, and Engineering to implement controls and improve risk tooling. Drives automation and AI adoption, manages senior staff across locations, influences stakeholders, and ensures portfolio risk aligns with enterprise risk appetite.

Lead regional revenue strategy and operations for UK, Ireland & Eastern Europe: build performance tracking, territory management, and AI-powered tooling; partner with commercial leaders and cross-functional teams to drive forecasting, QBRs, and scalable go-to-market operations.

Lead a global QA team covering AML/KYC/Transaction Monitoring, underwriting and fraud risk. Design and run a comprehensive QA framework, perform monthly testing, identify risks and root causes, report outcomes to leadership, track remediation to closure, and provide data-driven insights to support operational excellence and projects.

Lead a global KYC, name screening and transaction monitoring operations team. Define strategy, staffing and 24/7 coverage, drive AI/automation transformation, improve procedures and controls, balance risk with customer experience and commercial impact, and partner with Risk Product, Engineering and 2LOD to scale onboarding and FinCrime operations.

Lead global Risk Operations for acquiring, issuing and credit risk; build and run a 24/7 distributed team, define operating rhythm and OKRs, drive data-led performance, improve procedures and controls, and lead AI/automation transformation to balance risk, customer experience and commercial outcomes.