Top Operations & Support Jobs in London

Lead regional revenue strategy and operations for UK, Ireland & Eastern Europe: build performance tracking, territory management, and AI-powered tooling; partner with commercial leaders and cross-functional teams to drive forecasting, QBRs, and scalable go-to-market operations.

Lead and scale a global customer support organization across regions and channels. Own strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, vendor/BPO management, and support tech stack. Drive deflection, AI/automation, incident leadership, cross-functional advocacy with Product and Engineering, and build high-performing regional teams in Singapore.

Lead strategic projects to improve EMEA customer experience and uplift operational functions. Use data-driven analysis (SQL/R/Python, BI) to solve problems, align stakeholders, track progress, surface risks, and execute special deep-dive requests from leadership.

Lead a global QA team covering AML/KYC/Transaction Monitoring, underwriting and fraud risk. Design and run a comprehensive QA framework, perform monthly testing, identify risks and root causes, report outcomes to leadership, track remediation to closure, and provide data-driven insights to support operational excellence and projects.

Lead and scale a global FCC monitoring and testing programme to validate AML, sanctions, and KYC/KYB controls. Build data-driven continuous assurance, oversee system-encoded control validation, produce executive reporting, drive remediation, and represent the function in regulatory exams and audits while managing a global team.

Lead a global KYC, name screening and transaction monitoring operations team. Define strategy, staffing and 24/7 coverage, drive AI/automation transformation, improve procedures and controls, balance risk with customer experience and commercial impact, and partner with Risk Product, Engineering and 2LOD to scale onboarding and FinCrime operations.

Lead global Risk Operations for acquiring, issuing and credit risk; build and run a 24/7 distributed team, define operating rhythm and OKRs, drive data-led performance, improve procedures and controls, and lead AI/automation transformation to balance risk, customer experience and commercial outcomes.

Lead EMEA complaints handling: manage a caseload, meet regulatory deadlines, liaise with the Financial Ombudsman Service, run monthly complaints reviews, drive root-cause analysis, and help build AI-driven complaints automation.

Provide on-site and remote IT support for employees across the Americas: troubleshoot macOS/Windows and SaaS apps, run new-hire onboarding, manage offboarding and hardware, support meeting room AV and events, maintain documentation, triage/ escalate requests, and assist with office moves and basic networking issues.