Top Operations & Support Jobs in London

Lead and scale global first-line financial crime risk operations, overseeing transaction monitoring, investigations, sanctions screening and fraud operations. Build and manage multi-country teams, design SOPs and control frameworks, ensure audit-ready documentation, partner with 2LOD, Regulatory, Legal and Product, drive automation and data-driven improvements, and support regulatory engagements and escalations.

Lead EMEA revenue growth by optimising go-to-market strategy, driving product localisation and expansion projects, supporting commercial teams with market research, pricing and vertical strategies, and building operational and financial models for forecasting, reporting and ad hoc analysis.

Lead and scale a global FCC monitoring and testing programme to validate AML, sanctions, and KYC/KYB controls. Build data-driven continuous assurance, oversee system-encoded control validation, produce executive reporting, drive remediation, and represent the function in regulatory exams and audits while managing a global team.

Lead and scale a global customer support organization across regions and channels. Own strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, vendor/BPO management, and support tech stack. Drive deflection, AI/automation, incident leadership, cross-functional advocacy with Product and Engineering, and build high-performing regional teams in Singapore.

Lead resolution of complex card payment risk cases, design and refine issuing risk rules, implement AI-driven automation for fraud detection, collaborate with global product, engineering and compliance teams, and translate escalations into process improvements to reduce risk and customer friction.

Lead end-to-end resolution of complex card payment risk cases, design and tune issuing risk rules, leverage AI and automation to improve fraud detection, collaborate with Product/Engineering/Compliance, and translate escalations into process improvements to reduce risk and customer friction.

Lead a global QA team covering AML/KYC/Transaction Monitoring, underwriting and fraud risk. Design and run a comprehensive QA framework, perform monthly testing, identify risks and root causes, report outcomes to leadership, track remediation to closure, and provide data-driven insights to support operational excellence and projects.

Lead strategic projects to improve EMEA customer experience and uplift operational functions. Use data-driven analysis (SQL/R/Python, BI) to solve problems, align stakeholders, track progress, surface risks, and execute special deep-dive requests from leadership.

Provide high-level executive and personal support to the CEO, including complex calendar and travel management across time zones, stakeholder liaison, meeting coordination, household and family logistics, expense and vendor management, ad-hoc errands, and administrative support for the executive's private venture fund and presentations.

Lead and manage EMEA first-line financial crime operations for transaction monitoring and sanctions screening. Drive TM risk assessments, rule tuning, investigations, SLAs, stakeholder escalations, data-driven analysis, and team leadership to protect the business from AML/CTF and reputational risk.