Leads end-to-end telecom field operations for a customer contract, including planning, dispatch, resourcing, KPI performance, safety, customer governance, service recovery, and authorized service provider management. The role ensures reliable, cost-conscious delivery, drives corrective actions and continual improvement, manages escalations, and coordinates distributed teams and stakeholders to meet contractual commitments.

Operate and monitor single- and multi-channel broadcast playout streams, ensuring schedules, media, and output meet client, regulatory, and service-level requirements. The role involves checking content, managing last-minute changes, responding to transmission incidents, deploying disaster recovery procedures, logging issues, and communicating with managers and clients. Work is performed in a 24/7 rota including night shifts.