Provides first-line technical support for live broadcast platforms, systems, and applications. Responsibilities include daily system checks, responding to alarms and queries, investigating transmission-affecting incidents, analyzing logs, managing Jira tickets, and completing pre- and post-change validation. The role collaborates with second-line engineering teams and subject-matter experts while maintaining service levels, customer satisfaction, and operational efficiency.

Manage daily acquisition, recording, ingest, quality control, metadata, subtitles, audio, and sign-language assets for broadcast, playout, compliance, access services, and VOD. Monitor outside-source availability, record live incoming content, verify technical quality, troubleshoot issues, escalate faults, and communicate clearly with clients and internal engineering teams during time-critical transmissions.