Leads creative resource planning, capacity management, workflow prioritization, project assignment, traffic management, and operational reporting across design, content, video, and digital teams. Partners with stakeholders to balance demand and capacity, monitors utilization and delivery performance, resolves resource risks, and improves workflows. Measures AI-enabled productivity gains and supports scalable, efficient creative operations.

Manages business operations and enablement for Mastercard’s SME Europe strategy. Owns operating rhythms, executive reporting, pipeline visibility, cross-market coordination, sales enablement, knowledge resources, and stakeholder engagement. Partners with Sales, Product, Marketing, Communications, and divisional teams to improve execution, data quality, governance, and strategic alignment across European markets.