Leads daily IT support operations, assigns tickets, manages escalations, monitors SLAs and KPIs, and maintains performance dashboards. Coaches and develops team members, oversees onboarding and training, prioritizes workloads, and improves support processes. The role also manages stakeholder communications, supports strategic initiatives, and explores automation and AI-driven solutions. Candidates need strong IT support experience, leadership skills, ITSM and ticketing expertise, dashboarding proficiency, infrastructure knowledge, and the ability to work in the UK and travel globally.

Coordinates rigging rental operations for film and television productions, including quoting orders, processing requests, arranging deliveries and collections, maintaining accurate customer records, managing purchase orders and vendor sub-rentals, and organizing billing paperwork. The role serves as a key liaison among productions, customers, vendors, rental partners, yard staff, and studio teams while resolving issues and supporting efficient service delivery.