Provides onsite and remote technical support for employees, manages helpdesk tickets, and handles onboarding, laptop provisioning, system access, hardware recovery, and asset management. Maintains office endpoints, printers, and conference room equipment while supporting cloud infrastructure access, networking, security audits, SaaS rollouts, scripting, and IT projects. Documents procedures, manages escalations, and improves support operations. The position requires five days per week onsite in London, with occasional urgent after-hours support.