Lead the global strategy and performance of Braze's delivery ecosystem. Oversee partner account management and success, drive partner enablement, ensure exceptional delivery outcomes, and improve customer satisfaction and retention. Collaborate with cross-functional teams to develop strategies, metrics, and frameworks for partner-led services.

The IT Service Desk Manager leads day-to-day operations of the EMEA service desk, overseeing team performance, incident management, and SLA compliance while ensuring employee satisfaction and operational efficiency.