Top Operations & Support Jobs in London

Leads Tier 1 technical support operations, coaching staff, monitoring service levels, improving processes, and ensuring quality customer service. Coordinates technology projects with Tier 2 teams, including rollouts, training, user adoption, and post-implementation support. Oversees knowledge management, ticket audits, satisfaction reviews, escalation processes, and performance metrics. The role also evaluates emerging AI, prompt engineering, generative AI, and automation opportunities for IT service management and end-user support.

Entry-level graduate role involving training on InterSystems products and processes, supporting team projects, and developing technical and workplace skills. Graduates from diverse disciplines will work with one team during a nine-month contract in Windsor or Edinburgh, receive mentorship, and may transition to a permanent position. Specific responsibilities will depend on the assigned team.

Lead and unify technical implementation teams across EMEA, driving operational efficiency and alignment with quality objectives while implementing AI-driven methodologies.

The Technical Services Frontline Manager leads Tier 1 staff to ensure superior customer service, operational efficiency, and successful technology implementations. Responsibilities include team development, project coordination, process improvement, and maintaining service quality.