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Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
As a Complaints Quality Control Analyst III at Coinbase, you will conduct quality control reviews of complaints, provide feedback to agents, perform root cause analysis, and collaborate with cross-functional teams to improve complaint handling processes.
Top Skills:
Google AppsJIRASalesforce Service Cloud
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Oversee daily operations in equities and derivatives, manage customer onboarding and trade routing, and ensure compliance with regulations. Analyze performance and support process improvements.
Top Skills:
SQL
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