Provide hands-on production and demo trading exchange support: monitor availability and performance, run daily operations, triage incidents, support releases, maintain runbooks, automate processes, and collaborate across Dev/QA/Infra teams in a 24/7 rotational model.

Lead and manage major incidents and problem management for fintech trading platforms. Serve as Incident Commander during outages, run RCAs, enforce SLAs, maintain audit-ready runbooks and controls (SOC Type 1/2), coordinate audits, drive service management reporting, support DR/BCP and automation to reduce MTTR, and ensure continuous operational readiness across engineering, infrastructure, and business stakeholders.