Top Operations & Support Jobs in London

Provide high-volume inbound support to small merchant customers across calls, email, and web chat. Resolve queries and escalations, educate merchants on products, log accurate CRM records, meet quality and productivity KPIs, and surface recurring issues to management.

Manage chargeback disputes end-to-end across card schemes: triage incoming disputes, assemble evidence, submit dispute packages, track lifecycle to arbitration, communicate with merchants, use data tooling to surface cases, reduce losses, and feed prevention insights to internal teams.

Teya is seeking an Executive Assistant to support three senior leaders, managing complex diaries, travel coordination, meeting preparation, and ensuring clear communication and operational efficiency within the leadership team.

Handle and investigate customer complaints in line with internal procedures, FCA DISP and Consumer Duty. Communicate findings, draft Final Response Letters, liaise with internal teams, support FOS submissions and regulatory reporting, meet SLAs/KPIs, and suggest process improvements based on trend analysis.

Oversee workforce and space planning, manage global office operations, lead a workplace team, and ensure compliance and budgeting.

Lead day-to-day outsourcing and third party risk activities as first line of defence. Own TPRM framework execution: due diligence, ongoing monitoring, contract risk review, registers, reporting, and stakeholder coordination across Procurement, Legal, InfoSec, Compliance, and Operational Risk. Support regulatory submissions, audits, and continuous improvement of controls and tooling.

Lead and manage the CDD operations team for merchant onboarding and ongoing KYC reviews, ensuring regulatory compliance, SLA adherence, quality assurance, process improvements, stakeholder liaison, tooling optimization with Product/Tech/vendors, and performance reporting to identify risks and capacity issues.

The Senior Payments Specialist translates business needs into functional requirements and collaborates with teams to ensure effective payment solutions. Responsibilities include analyzing requirements, managing projects, and delivering products within the payment processing domain.