Drive cash collections, resolve complex account balances, improve billing and collections processes, investigate discrepancies, monitor delinquent accounts, and provide actionable reporting. The role partners with Accounts Receivable, Customer Success, leadership, and global customers while using SQL, ERP systems, billing tools, and AI-powered platforms such as Stuut to improve recovery efficiency and customer experience.

Own hotel-partner collections and credit control, resolve payment queries, validate commissions against contracts, and improve invoicing and collections processes. Build tracking and reporting mechanisms, document scalable workflows, create cross-functional feedback loops, and deliver revenue recovery improvements. The role partners with finance, business operations, partnerships, leadership, and international hotel partners across multiple countries.