Top Customer Success Jobs in London
The Group Design Lead for Customer Support at Wise will lead the design efforts to enhance customer-facing support experiences and improve tools for support agents. Responsibilities include mentoring a design team, ensuring cross-team collaboration, driving customer-centric solutions, and leveraging AI for improved interactions. The focus is on reducing customer effort and elevating product quality.
The Senior Customer Success Manager oversees operational challenges and strategies for enterprise partners, focusing on optimizing processes, enhancing efficiencies through data analysis, and driving strategic improvement initiatives. The role also involves leading API integrations and ensuring service quality through performance analysis.
The Staff Design Researcher will collaborate with product teams to identify and address customer needs, conduct research focused on customer-centric solutions, and lead efforts to improve customer support experiences. This role emphasizes strategic input and works closely with engineers and designers to create impactful solutions.
As a Senior Risk Specialist, you'll manage Wise's GRC tool operations, handling data migration, conducting data analysis and visualization, generating reports, and providing training to team members on best practices.
As a Localisation Specialist, you will translate and adapt content from English to German, ensuring clarity and tone. Collaborate with teams to identify issues, improve processes, and maintain quality. You will also research local markets to optimize communication with German-speaking customers.
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