The Manager for the Strategic Customer Success team at Atlassian will lead the team to achieve OKRs and KPIs, develop strategic plans for market penetration, manage complex enterprise relationships, and guide the team in enhancing customer satisfaction through collaboration and mentorship.

Lead the Enterprise Customer Success team by achieving objectives and targets, optimizing customer satisfaction, and mentoring team members. Manage customer relationships, analyze insights for product improvements, and collaborate with internal departments to enhance the customer experience.

The Strategic Customer Success Manager at Atlassian will build strong relationships with customers, guiding them to realize the value of their Atlassian investment. The role involves working closely with C-level clients to develop success plans, facilitate product adoption, and mitigate churn through proactive intervention. The manager will also support strategic planning sessions and ensure customers maximize their use of Atlassian solutions.