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9 Days Ago
London, Greater London, England, GBR
Hybrid
5,500 Employees
7+ Years of Experience
5,500 Employees
7+ Years of Experience
Artificial Intelligence • Cloud • Enterprise Web • Software • Business Intelligence
Lead Customer Success Manager responsible for ensuring top-tier customers are successful in adopting Freshworks products, acting as a strategic advisor to enterprise accounts, collaborating with key stakeholders, developing account plans, preparing for successful renewals, building relationships, educating on product adoption, managing risks, creating customer advocates, and collaborating with internal stakeholders.
Top Benefits:
401-K
Adoption Assistance
Child Care Benefits
+45 More
9 Days Ago
London, Greater London, England, GBR
Hybrid
5,500 Employees
3-5 Years of Experience
5,500 Employees
3-5 Years of Experience
Artificial Intelligence • Cloud • Enterprise Web • Software • Business Intelligence
Lead the customer success efforts by owning customer relationships, developing account plans, identifying expansion opportunities, providing seamless support, and advocating for customer satisfaction and product adoption.
Top Benefits:
401-K
Adoption Assistance
Child Care Benefits
+45 More
9 Days Ago
London, Greater London, England, GBR
Hybrid
5,500 Employees
1-3 Years of Experience
5,500 Employees
1-3 Years of Experience
Artificial Intelligence • Cloud • Enterprise Web • Software • Business Intelligence
The Customer Success Enablement Lead is responsible for developing and delivering customer success training programs to empower customer success teams. They collaborate with stakeholders, track impact metrics, and optimize customer success processes. The ideal candidate has a strong track record in customer success enablement roles and excellent delivery skills.
Top Benefits:
401-K
Adoption Assistance
Child Care Benefits
+45 More
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