The Customer Success Architect at Workiva will collaborate with customers to enhance their experience, identify opportunities for success, and develop relationships with partners. The role involves ensuring alignment between customer goals and Workiva's offerings, facilitating transitions to Customer Success Managers, and driving customer satisfaction through strategic guidance and documentation.

The Team Manager of Product Success leads a team of Product Success Managers, overseeing customer programs, monitoring system health, and acting as a liaison between customers and product teams. This role involves mentoring team members, enhancing customer experiences, and managing product health concerns to prevent churn. The manager also drives retention, growth, and ensures the team has the necessary information for customer success.

As an Enterprise Customer Success Manager, you will maximize customer ROI on the Workiva Platform, establish relationships with stakeholders, consult on best practices, and ensure effective customer adoption. You'll guide customers through their journey, manage renewals, address concerns, and foster internal collaboration to elevate customer experience and value.