As a Customer Service Incident Coordinator, you will screen and interview clients about breach/fraud incidents, analyze information, provide expert assistance, and manage customer expectations. You'll act as a liaison with various stakeholders, ensure timely communication, and maintain a database of incident records.

The Customer Service Incident Coordinator will screen clients regarding incidents of fraud or identity theft, provide customer service, manage expectations, and coordinate communications with various stakeholders while maintaining detailed records. The role involves identifying current trends and managing the overall incident process efficiently.