The Principal Customer Success Manager at Klaviyo will provide strategic consulting to Enterprise customers, driving customer success and growth through proactive engagement and close collaboration. Responsibilities include driving revenue retention, building strong customer relationships, and increasing email and SMS revenue through creative problem-solving and strategic planning. The role requires 5+ years of MidMarket/Enterprise account management experience and excellent program management skills.

Customer Success Manager at Klaviyo responsible for driving positive Net Revenue Retention, devising success plans, increasing revenue through the Klaviyo platform, and maintaining customer relationships. Must be fluent in Spanish.