Top Customer Success Jobs in London
The Director of Customer Growth at Klaviyo is responsible for leading the EMEA Customer Growth sales organization, focusing on executing sales strategies to cross-sell and up-sell to existing customers. The role involves scaling a high-performance sales team, setting operational strategies, driving customer retention, and collaborating cross-functionally to achieve revenue targets and exceptional customer experiences.
The Director of Customer Support at Klaviyo will lead the EMEA Customer Support team, ensuring a world-class customer experience while driving team growth and efficiency. Responsibilities include performance management, hiring, developing team culture, overseeing daily workflows, and collaborating with cross-functional teams. The role requires effective leadership and communication to achieve company goals and enhance customer satisfaction.
As a Principal Customer Success Manager at Klaviyo, you will lead strategic consulting for Enterprise customers, focusing on customer retention and growth through effective relationship-building, personalized success plans, and creative problem-solving. You will collaborate with internal teams and customers to align on challenges and goals, enhancing overall customer satisfaction and performance on Klaviyo's platform.
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Customer Success Managers at Klaviyo are responsible for ensuring customer satisfaction and driving growth for their clients by developing customized success plans, addressing performance issues, and sharing feedback on product improvements. They manage relationships with around 80 customers and work collaboratively within a team to mitigate churn risk and enhance customer engagement.
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