The Senior Technical Account Manager will provide proactive technical support to premium customers, ensuring their success through onboarding, health checks, and by serving as a customer advocate. Responsibilities include researching technical issues, collaborating with internal stakeholders, and maintaining resolution control for escalated cases.

As a Technical Account Manager at CrowdStrike, you will provide proactive technical support to Premium Support customers, focusing on Internet Security. Your role involves onboarding customers, ensuring their success through health checks, product training, and advocacy. You'll engage with various organizational levels, resolve technical issues, and help identify account expansion opportunities.