The Senior Director of Customer Support, EMEA oversees the support team, driving strategy and operational excellence to ensure a world-class support experience. Responsibilities include team leadership, performance tracking, collaboration with engineering and product teams, and enhancing customer satisfaction through efficient support processes. This role requires a strategic visionary to manage the complexities of regional support operations.

As a Senior Customer Solutions Engineer, you'll act as a trusted technical advisor, ensuring customers maximize their use of the Cloudflare platform through organized onboarding, proactive technical guidance, and relationship management. You'll collaborate with various teams to provide expert solutions and drive customer retention and expansion, requiring travel for client meetings and industry events.