Supports a portfolio of corporate and institutional clients using payment, liquidity, and treasury management expertise. Handles complex payment escalations, rejected transactions, fraud-related queries, account openings and closings, and customer issues. Partners with relationship managers, sales, operations, compliance, fraud, and product teams to resolve cases, meet service-level agreements, manage risk, and deliver a high-quality client experience. Requires fluent Spanish and English, strong banking knowledge, effective troubleshooting, and the ability to work across multiple systems.