Manage a portfolio of Tier 1 enterprise customers, building executive relationships, creating strategic account plans, driving platform adoption, and identifying expansion opportunities. Lead QBRs using data and analytics, demonstrate ROI and business outcomes, resolve customer challenges, and represent customer needs internally. The role requires strong commercial, financial, analytical, presentation, communication, prioritization, and enterprise stakeholder-management skills.

The role involves managing executive and VIP corporate travel with a focus on high-quality service and building long-term relationships. Responsibilities include handling complex itineraries and travel disruptions while maintaining productivity and CSAT metrics.

The Senior Business Travel Consultant manages travel bookings, provides customer support, and enhances travel experiences using Galileo or Sabre GDS, mentoring junior team members and maintaining client relationships.