Manage and grow a small portfolio of Hiya's largest UK customers, driving adoption, leading complex programs to production, delivering measurable value, and expanding revenue through executive engagement, cross-functional coordination, risk management, and upsell/cross-sell opportunities.

Manage a high-velocity portfolio of SMB accounts across the UK and Europe to drive renewals, expansion, and net revenue retention. Collaborate with Sales, Product, and Support, prioritize account strategy independently, and improve customer engagement while reducing churn.