Top Customer Success & Experience Jobs in London

Responsible for the successful onboarding and management of Service Partners, ensuring customer engagement, performance, and the delivery of exceptional services.

Lead complex SaaS implementation projects for enterprise customers, manage stakeholder communications, and optimize implementation processes for HiBob's HR technology platform.

The Director of GTM Enablement will lead the enablement strategy, scaling onboarding and role-based programs for customer-facing teams, while managing performance metrics.

The Professional Services Manager will mentor teams, manage project portfolios, and ensure client success through effective service delivery and organizational alignment.

The Premium Support Specialist acts as a trusted partner for enterprise accounts, delivering consultative support, troubleshooting technical issues, and facilitating critical business events and training.

As an Account Manager, you will manage and grow a portfolio of Mid-Market customers, driving adoption and identifying upsell opportunities while collaborating with Customer Success Managers to achieve retention objectives.

The Customer Experience Engineer will lead technical escalations, drive reliability improvements, mentor team members, and enhance customer experience through automation and process improvements.