Top Customer Success & Experience Jobs in London

As an Account Manager, you will manage and grow a portfolio of Mid-Market customers, driving adoption and identifying upsell opportunities while collaborating with Customer Success Managers to achieve retention objectives.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Lead and develop an Enterprise Customer Success team to drive renewals, expansion, and advocacy. Build account-specific success frameworks, assess customer health, mitigate churn risks, collaborate cross-functionally, and use data and analytics to meet retention and expansion KPIs.

Manage a portfolio of SaaS accounts to drive renewal and expansion by building account-specific relationship frameworks, success plans, and stakeholder engagement. Act as trusted advisor, protect revenue, mitigate churn, meet retention and CSAT/NPS KPIs, enable product adoption, and collaborate cross-functionally with Product, Development, Marketing, and Sales.