Top Customer Success & Experience Jobs in London

Lead a Solutions Engineering team to deliver post-sales technical consulting for partners integrating Wise via APIs. Guide architecture and integrations (REST/OpenAPI/OAuth2), design scalable microservice solutions, influence product roadmap, manage partner relationships, mentor team members, and occasionally contribute hands-on to project delivery while supporting partner launches across EMEA.

Lead operational relationships for Tier 1 EMEA partners (UK and Germany), acting as a strategic advisor to unlock revenue, influence product and servicing roadmaps, manage high-severity incidents, build scalable playbooks, mentor junior CSMs, and drive data-backed improvements using advanced analysis and operational metrics.

This 3-day immersive program offers hands-on workshops, job shadowing, and networking to boost confidence and explore fintech careers.

Lead global support for high-value customers, driving operational excellence, SLA adherence, revenue via service, team growth, cross-functional collaboration, capacity planning, and continuous improvement across multiple regions.