Top Customer Success & Experience Jobs in London

The Head of Specialised Support leads a global team overseeing Account Servicing, Enterprise Support, and Technical Integration to enhance client experience and drive commercial growth through proactive strategies and operational excellence.

Lead a global support organization for high-value customers, build and execute 12-month operational strategy, improve productivity and SLAs, drive revenue through service-led upsells, manage KPIs and capacity, ensure compliance (KYC), hire and coach distributed teams, and coordinate cross-functionally across regional hubs.

Provide technical consulting and lead post-sale integrations for banking and tech partners using Wise's API. Define solutions, gather requirements, support delivery, improve integration docs/SDKs, diagnose complex issues, liaise between partners and engineering, and drive product improvements while managing multiple engagements.

This 3-day immersive program offers hands-on workshops, job shadowing, and networking to boost confidence and explore fintech careers.