Leads Zeta’s UK enterprise customer-growth strategy across retention, expansion, executive relationships, and delivery. Builds and manages a Key Account Director organization, establishes strategic account plans, coordinates cross-functional teams, identifies expansion opportunities, manages customer risk, and improves revenue retention and product adoption. The role develops repeatable customer-growth playbooks, strengthens executive engagement, and scales the model across EMEA.

Manage and optimize programmatic advertising campaigns, build strategic client and agency relationships, deliver reporting and insights, lead status meetings, collaborate with sales and analytics for upsells, and ensure high customer satisfaction.