Top Customer Success & Experience Jobs in London

Supports Account Managers and B2B Travel and Expense customers by resolving product configuration, integration, payment, policy, and platform issues. Communicates with program administrators, manages escalations, partners with Product, Finance, Operations, and Travel Experience teams, and provides customer feedback. Drives adoption, satisfaction, retention, and reduced churn through playbooks, KPI tracking, process documentation, and timely customer support.

Serve as a post-sales expense-management subject matter expert for enterprise customers. Implement Navan Expense, support Account Managers with policy, accounting, compliance, and ERP integration questions, train internal teams, drive product adoption and expansion, and represent customer needs cross-functionally to Product, Finance, Operations, and Implementation teams. The role requires accounting and finance expertise, solutions consulting or implementation experience, strong communication skills, and domestic and international travel.

Support Account Managers to deliver excellent service to travel and expense programme administrators by troubleshooting product integrations and configuration, responding to inquiries, driving adoption and retention, handling escalations, running playbooks, documenting processes, and providing customer feedback to internal teams.

The Enterprise Customer Success Manager ensures customer satisfaction and retention by managing post-sales activities, training, and resolving issues while coordinating with various teams.