Top Customer Success & Experience Jobs in London

Owns more than 60 SaaS customer renewals per quarter for the Digital Mid-Market segment. The role focuses on reducing churn, driving product adoption, identifying expansion opportunities, forecasting renewals, negotiating terms, and exceeding sales targets. The account manager collaborates with sales teams, manages renewal risk, and supports customers in French while contributing to a high-performing global team.

Manage 100+ mid-market customer accounts, driving platform adoption, measurable ROI, renewals, and expansion. Lead value conversations, negotiate renewal terms, conduct operational workshops, explain technical concepts to nontechnical stakeholders, and coordinate with Sales, Support, Deal Desk, Operations, and Product. The role requires quota-carrying customer success or account management experience, strong communication skills, familiarity with go-to-market tools, and the ability to thrive in a fast-growing SaaS environment.

Manage 100+ mid-market accounts, helping customers adopt Samsara’s IoT platform, realize measurable value, renew contracts, and expand usage. Lead ROI discussions, negotiate renewal terms, resolve technical issues, conduct operational workshops, and collaborate with Sales, Support, Deal Desk, Operations, and Product. The role requires German fluency, customer-facing quota-carrying experience, SaaS or technology familiarity, strong communication skills, and comfort using CRM and go-to-market tools in a fast-growing environment.

Owns more than 60 quarterly SaaS renewals for Samsara’s German-speaking digital mid-market customers. Responsibilities include forecasting, reducing churn, identifying expansion opportunities, driving platform adoption, closing long-term renewals, managing customer risks, and collaborating with sales teams. The role requires German fluency, full-cycle closing experience, quota achievement, strong communication and organization, and Salesforce familiarity.

Manage 100+ mid-market accounts, helping customers adopt Samsara’s IoT platform, realize measurable value, renew subscriptions, and expand usage. Lead ROI discussions, negotiate renewal terms, resolve technical and operational issues, conduct customer workshops, and collaborate with Sales, Support, Deal Desk, Operations, and Product. The role requires French fluency, quota-carrying customer-facing experience, SaaS or technology familiarity, strong communication skills, and proficiency with CRM and go-to-market tools.