Manage strategic customer relationships for Braze’s technology-focused scale customers. Drive renewals, retention, product adoption, customer advocacy, success planning, and account growth. Serve as the primary trusted advisor, analyze product usage, coordinate internal support teams, handle escalations, gather product feedback, and provide customer education. The role also includes mentoring junior colleagues, managing complex accounts, and occasional international customer travel.

Manage enterprise customer relationships, renewals, retention, product adoption, success planning, advocacy, and account health. Serve as a trusted advisor, coordinate support across internal teams, identify expansion opportunities, gather product feedback, conduct business reviews, manage escalations, and mentor junior colleagues. The role requires strategic communication, complex account management, technical domain knowledge, and occasional international customer travel.

Manage customer relationships for Braze’s scale team, serving as a trusted advisor and driving renewals, retention, product adoption, advocacy, and account growth. Develop success plans, analyze product usage, provide strategic guidance and training, coordinate technical and onboarding support, synthesize customer feedback, and conduct regular check-ins and executive business reviews. The role involves managing complex accounts with multiple stakeholders and may require international customer travel.