Manage enterprise customers across the DACH market, driving adoption, retention, renewals, expansion, and measurable business value. Build executive relationships, develop learning strategies and success plans, monitor customer health and usage data, lead business reviews, identify risks and upsell opportunities, and collaborate with Sales, Product, and Marketing. The role requires fluent German and English, strong commercial judgment, enterprise account management experience, and familiarity with SSO, APIs, and feature customization.